Referrals – Consult your doctor, your family and friends. Ask about their experiences with any rehabilitation center? Recommendations?

Staff – Is the therapy staff outsourced or are they in-house staff members? In-house staff means that the consistency of care will be there from the beginning to the end. Are they licensed professionals?

Location – How close is the nearest rehabilitation center for visits? Does it have adequate parking?

Tour – Make sure you visit the rehabilitation center you are considering. Ask for a tour and make notes about staffing, cleanliness, resident care and payment/insurance issues. Inspect the rehabilitation facility. Ask about equipment and techniques specific to you or your loved one’s needs.

Ask to see what room your loved one will be given. Ask about roommates. Look at the dining facilities; ask about diet and nutrition planning. Stop and talk with staff. Do they seem to care that you are taking a tour? Ask for references.

The Rehabilitation Center – Below is an abbreviated check list developed from the California Association of Health Facilities Web site that you should look for in choosing a rehabilitation center. For the complete list visit www.cahf.org. Print this out and take it with you as you visit various facilities. At Mission Care Group, we encourage you to ask about each one of these.

• Does the facility meet your standards of cleanliness?

• Is there a written description of resident rights and responsibilities? Ask for a copy.
• How does the staff protect resident privacy and dignity?

• Do individuals and families take part in developing their own rehabilitation plan?

• Does staff show interest in, affection and respect for the individuals?
• Is staff courteous? To each other?
• Is there a quick response to resident calls of assistance?
• Is the administrator available to answer questions or discuss problems?

• Does the facility and administrator have a current license issued by the state?
• Is the latest state survey available for review?

• Does the basic daily charge cover all the services needed by the individual?
• Is there an available list of specific services not covered by the daily charge?

• Is a physician available in an emergency?
• Are personal physicians allowed to treat individuals?
• Does the facility report to the individual’s physician?
• Are care plans and medical records kept?
• Are a variety of medical services (dentists, podiatrists, optometrists) available?

• Does the facility have an arrangement with a nearby hospital?
• Is emergency transportation available?

• Are routine and emergency drugs available?
• Does a pharmacist review individual drug treatment plans?

• Is a physical therapy program available under the supervision of a qualified physical therapist?
• Are speech therapy and occupational therapy available?
• Is the staff in-house or contracted out?

• Are individual preferences observed? Is participation encouraged?
• Are the individuals involved in their surrounding community?
• Does the facility have volunteers working with the residents?
• Are offsite trips planned?

• Is a social worker available to assist individuals and families?

• Do the bedrooms open onto the hallway? Windows?
• Does each bed have a privacy curtain?
• Is each bed equipped with a nurse call light?
• Is fresh drinking water available next to each bed?
• Is each individual provided a separate clothes closet or set of drawers?
• Are the bedrooms wheelchair-accessible?
• Are residents encouraged to decorate rooms with personal items?

• Is the dining area clean, attractive and inviting?
• Are tables convenient for wheelchairs?
• Is food tasty and appealing to the eye?
• Do the meals match the posted menu?
• Is help given to the residents who need it?
• Can residents select their own meals?

• Are rooms available for resident activities?
• Does the facility provide activity equipment, such as games or craft material?
• Is the equipment being used by residents?

• Are toilets convenient to bedrooms? Are they wheelchair accessible?
• Are nurse call lights located near each toilet?
• Are hand grips installed near each toilet?
• Are bathtubs and showers equipped with non-slip surfaces and hand grips?

• Are the grounds accessible to handicapped individuals?
• Does the facility provide outdoor furniture for residents and visitors?
• Are walkways clear and free of hazardous objects?

• Does the facility make arrangements for residents to worship as they please?

• Does a dietitian plan menus for residents requiring special diets?
• Are personal likes and dislikes considered?
• Does the menu vary from meal to meal?
• Is there adequate time to eat each meal?
• Does the facility provide snacks?
• Is food delivered to individuals unable to eat in the dining room?
• Is help given to the residents who need it?

• Is assistance available for bathing and grooming?
• Are barbers or beauticians available?
• Does the facility provide basic laundry service?

If you are selecting a rehabilitation center for a loved one, are you:

• Involving the individual in the decisions?
• Ready to ease the individual’s transition to the facility by being with her/him during admission as well as staying several hours getting her/him settled?
• Prepared to visit the resident often and encourage others to do the same?